How UPenn Revolutionized Campus Finance with Freshworks | 30,000 Tickets Resolved in 6 Months

Website Link Below:
https://affiliatepartner-freshservice.freshworks.com/zi3g7hlddinc

Discover how the University of Pennsylvania (UPenn) transformed its financial services with Freshworks’ Freshservice, streamlining support for over 30 departments and handling 30,000+ service tickets in just six months. Faced with an outdated 15-year-old system, UPenn's Division of Finance needed a modern, centralized solution to deliver faster, more efficient financial support to faculty, students, and administrators. Enter BEN Helps, a one-stop self-service portal that improved access to financial systems, automated workflows, and enhanced the user experience across the university.

Kristy Owen, Director of Financial Systems and Training, shares how Freshservice empowered UPenn to create a user-friendly portal that supports tools like Oracle, SAP Concur, and MarkView while unifying support across accounts payable, procurement, and tax services. Whether you're in higher education, IT service management, or digital transformation—this success story shows how automation, self-service, and AI-driven support can radically change service delivery.

➡️ Want to learn more? Watch the full video and see how Freshworks can help your organization take the next step in service excellence.

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