How Carrefour Belgium Unified 15 Helpdesks in Just 3 Months with Freshservice

Website Link Below:
https://affiliatepartner-freshservice.freshworks.com/zi3g7hlddinc

Discover how Carrefour Belgium, one of Europe’s largest retailers, unified 15 fragmented helpdesks and transformed their internal IT operations using Freshservice — all within just 3 months. Backed by AWS cloud infrastructure, this modernization enabled faster service delivery, automated workflows, and drastically improved agent satisfaction.

🎯 Key Results:

350+ agents unified across 8 centralized helpdesks

Implementation time cut from 12 months to just 3

Major improvements in incident, change, and service request management

Scalable, low-overhead ITSM & ESM framework powering retail, logistics, HR & more

Self-service portal streamlining support for 11,000+ employees

🚀 “Freshservice opened up a world of automation we didn’t have before.” — Christophe Doguet, IT Helpdesk Manager

💡 Whether you're running IT in retail, managing global operations, or just looking to unify siloed systems, this is a case study you don’t want to miss.

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