How AG Barr Automated 60% of Support Tickets with Freshservice AI

Website Link Below:
https://affiliatepartner-freshservice.freshworks.com/zi3g7hlddinc

🚀 Discover how UK-based beverage giant AG Barr modernized their IT support with Freshservice, automating 60% of support tickets using AI agents and achieving remarkable efficiency gains.

In this real-world success story, Graeme Hendry, IT Service Delivery Manager at AG Barr, shares how the company shifted from a legacy helpdesk tool to Freshservice’s ITIL-ready, AI-powered solution—without needing a big team or extensive onboarding.

Freshservice enabled AG Barr to:
✅ Resolve over 2000 tickets/month with AI
✅ Streamline onboarding via Active Directory integration
✅ Improve SLA tracking and reporting
✅ Automate service requests with workflow automator
✅ Integrate seamlessly with Google Workspace & TeamViewer
✅ Track assets and support changes with ease

With simple automation tools, self-service portals, and powerful integrations, Freshservice gave AG Barr the agility to support a fast-growing workforce—all while improving transparency and control.

🎯 “If you can draw it on a piece of paper, I can probably do that on Freshservice.” – Graeme Hendry

Whether you're looking to modernize IT, scale support, or boost team productivity, this is a must-watch for IT leaders and digital transformation champions.

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