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Service desk security has been in the news thanks to several large British retailers being recently struck by DragonForce ransomware. Initial access in these cases was gained through social engineering at the service desk – allegedly by the US & UK based cybercrime group, Scattered Spider.

https://veed.cello.so/8uzNhOIopWx

Link: https://www.bleepingcomputer.com/news/security/service-desks-are-under-attack-what-can-you-do-about-it/