Why People-First Security Is the Future of Cybersecurity

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Technology Help Scout cybersecurity people-first security security training workplace culture SignalGate Pilar Garcia human-centered security empathy in tech trust and security

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Even the best security tools can fail — not because they’re broken, but because humans are part of the system.

In this video, we explore Pilar Garcia’s brilliant take from the Help Scout Blog on why a people-first approach to security is essential in modern workplaces. Using recent real-world examples like the SignalGate mishap, Pilar highlights how a culture of empathy, communication, and education can make or break your security program — no matter how advanced your tools are.

You’ll learn:

Why good tech alone won’t protect your company

The risks of treating employees as the “weakest link”

What a people-first security strategy really looks like in action

How Help Scout builds security policies with empathy, not shame

Real tips for building trust and secure habits across teams

Whether you're in security, IT, or leadership, this people-centered strategy will shift how you think about risk management and culture.

#PeopleFirstSecurity #CybersecurityCulture #HelpScout #WorkplaceSecurity #SecurityAwareness #PrivacyByDesign #EmpathyInSecurity #SecurityLeadership #SignalGate #TrustAndSecurity #RemoteWorkSecurity #HumanCenteredSecurity #ITLeadership #PilarGarcia #SecurityCulture

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