From Email Chaos to Clarity: DecksDirect Boosts Productivity by 45% Using Hiver

Website Link Below:
https://try.hiverhq.com/qpc8yj2kl707

DecksDirect, a fast-growing eCommerce business for decking supplies, faced major bottlenecks managing their finance emails through Google Groups. The lack of accountability, redundant email forwarding, and internal confusion cost them time and productivity—until they discovered Hiver, the Gmail-based shared inbox solution.

In this video, Accounts Specialist Justine explains how Hiver helped their small but mighty 42-member team transform their workflows and communication.

Here’s what changed with Hiver:

✅ 60% decrease in email handling time
✅ 92 hours saved per month
✅ 45% boost in team productivity
✅ Clear accountability with email assignment
✅ Reduced internal emails with contextual Email Notes
✅ Seamless onboarding and user-friendly interface

DecksDirect ditched clunky tools like Front and found in Hiver a Gmail-native solution that didn’t disrupt how they worked—just made it better. Today, they spend less time managing emails and more time growing their business.

If you're a finance, operations, or customer support team looking for better email management, this story shows how Hiver can be a game-changer.

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