How Boise State Saved 197 Hours with Hiver’s Shared Inbox Solution

Website Link Below:
https://try.hiverhq.com/qpc8yj2kl707

Boise State University faced a growing challenge: too many critical emails were slipping through the cracks, creating bottlenecks and missed deadlines. The Office of Sponsored Programs (OSP) needed a solution that could scale with its research growth, improve visibility, and simplify email assignment—all within Gmail.

With Hiver’s shared inbox solution, BSU saved 197 hours in a single month and turned chaos into clarity. Features like Assignments, Email Tags, Status tracking, and Notes allowed the team to stay aligned, reassign work seamlessly, and ensure nothing falls through the cracks—even when key team members are on leave.

In this real-world case study, hear how BSU: ✅ Saved 72 hours with email status tracking
✅ Cut 42 hours using tags to organize complex workflows
✅ Prevented SLA breaches with better visibility and workload balance
✅ Improved staff quality of life by enabling effective coverage during time off

This is more than email management—it’s operational transformation.
📈 Learn how Hiver helps higher education institutions and growing teams streamline communication, support continuity, and reduce risk.

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