Track Customer Satisfaction in Real Time with Hiver CSAT Surveys

Website Link Below:
https://try.hiverhq.com/qpc8yj2kl707

Deliver better customer experiences by listening to the people who matter most—your customers. In this video, discover how Hiver’s CSAT survey feature empowers support teams to collect feedback, assess service quality, and take immediate action with real-time insights.

From customizing surveys to triggering them at the perfect moment, Hiver gives you full control over how you collect and analyze customer sentiment. Use the data to identify team strengths, address gaps, and continually refine your customer service operations.

🎯 What You’ll Learn:

How to create and personalize CSAT surveys

When and how to trigger surveys for maximum responses

How to use real-time feedback to coach your team

Analyze CSAT trends and generate detailed reports

Make customer-centric decisions with powerful insights

Used by 2,000+ brands like Epic Games, Upwork, NYU, and Flexport, Hiver helps businesses deliver consistent, data-backed support experiences—right inside Gmail.

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