Hiver’s Omnichannel Inbox: All Your Support Channels in One Powerful Platform

4 months ago
25

Website Link Below:
https://try.hiverhq.com/qpc8yj2kl707

Explore how Hiver’s Omnichannel Inbox transforms your customer service operations by unifying all support channels—email, live chat, voice, and WhatsApp—into a single, easy-to-manage workspace. No more switching tools or losing context. Your team gets full visibility, streamlined workflows, and smart automations to boost productivity and deliver personalized support.

With Hiver, thousands of support, finance, and IT teams across leading brands like Upwork, NYU, Epic Games, and Flexport have drastically reduced resolution times and improved SLA performance.

🧠 What This Video Covers:

Centralized inbox for email, chat, voice & WhatsApp

SLA tracking, CSAT surveys, and collision alerts

Automation for ticket assignment and resolution

Channel-wise analytics and reporting

Easy collaboration through notes and @mentions

Smart views, filters, and follow-ups

Seamless integration with 100+ tools

Whether you're scaling a support team or simplifying your service process, Hiver helps you do more with less—all from Gmail.

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