How Time Doctor Boosted Call Center Productivity by 15% at Purity Products

Save
5 months ago
4
Technology Time Doctor Purity Products case study call center productivity remote work software time tracking tools employee monitoring software customer service management virtual call center work from home tools productivity boost

Website Link Below:
https://try.timedoctor.com/3heg9x19w766

When COVID-19 forced Purity Products to go remote, the New York-based nutritional company needed a way to maintain and improve call center productivity. With over 100 agents, tracking schedules, attendance, and performance became a challenge. That’s where Time Doctor came in.

Using features like timestamping and screenshots, Time Doctor enabled Purity Products to validate hours, improve agent accountability, and give supervisors real-time data for coaching and performance feedback. The result? A 15% boost in call center productivity, improved attendance, and a more connected remote work culture.

In this video, hear how Ryan Persaud and the Purity Products team transitioned successfully to remote work, leveraged data transparency, and redefined their leadership approach—all with the help of Time Doctor.

#TimeDoctor #CallCenterProductivity #RemoteWorkTools #WorkFromHomeSuccess

Loading comments...