Meesho’s 7X Growth in Feedback Reach | CX + SX Transformation Story

Website Link Below:
https://join.surveysparrow.com/fpnr1w6oxjjk

📈 Discover how Meesho, one of India’s leading e-commerce platforms, achieved a 7X boost in feedback collection and a 10 percentage point increase in customer and seller satisfaction—all by adopting SurveySparrow’s Customer Experience Management platform.

With a mission to empower 100M small businesses, Meesho needed a scalable way to listen to its users, understand pain points, and act on insights quickly. Enter SurveySparrow.

✨ Key Highlights:

🔍 Real-time feedback from both customers and sellers

🧠 Actionable insights via a powerful Executive Dashboard

🛠️ Customized surveys tailored to the Meesho ecosystem

📊 Weekly reports for continuous improvement

Thanks to SurveySparrow, Meesho now runs a more data-driven, proactive, and user-focused experience strategy, strengthening both customer loyalty and seller trust.

If you’re looking to take your CX and SX strategy to the next level, this case study is your playbook.

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