How Pechanga Boosted Guest Satisfaction by 40% with SurveySparrow

Website Link Below:
https://join.surveysparrow.com/fpnr1w6oxjjk

Discover how Pechanga Resort Casino, one of the largest and most awarded casino-resorts in the United States, achieved a 40% increase in survey responses, leading to better guest satisfaction, improved ROI, and higher customer engagement — all with the power of SurveySparrow.

With a massive volume of guests and experiences to manage daily, Pechanga needed a powerful tool to track feedback efficiently and without limitations. SurveySparrow provided them with the freedom to collect unlimited responses, create custom reports, and automate insights through Smart Lists and audience segmentation.

🎰 Whether it’s satisfaction from gaming, dining, or resort stays, Pechanga can now quickly adapt and optimize every touchpoint for a more personalized guest experience. SurveySparrow's seamless multi-channel sharing and intuitive survey design enabled real-time feedback collection that drives actionable decisions across marketing and operations.

🎯 Key Results:

40% increase in feedback response rate

Higher ROI with targeted, data-driven marketing

Custom survey design and smart segmentation

Efficient reporting and cost savings

Better customer engagement across the resort & casino

📣 Hear from Matthew Swanson, Director of Loyalty Marketing, as he shares how the resort’s guest experience was transformed through smarter feedback loops and agile response strategies.

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