How Eros Group Transformed CX & Efficiency with SurveySparrow’s NPS Platform

Website Link Below:
https://join.surveysparrow.com/fpnr1w6oxjjk

Discover how Eros Group, one of the UAE’s largest electronics retailers, revolutionized its customer experience and operational workflows using SurveySparrow’s NPS platform. In this video, you'll see how Eros Group automated their feedback processes, improved survey response rates, and enhanced decision-making through powerful, real-time data analytics.

Previously relying on manual interviews and phone calls for customer and dealer feedback, Eros Group faced time-consuming data collection and limited scalability. With SurveySparrow, they introduced effortless survey creation, multi-channel distribution via QR codes, SMS, and email, and a centralized analytics dashboard — giving teams across retail, e-commerce, and dealership channels instant access to valuable customer insights.

🧩 Key Takeaways:

Real-time tracking of Net Promoter Score (NPS)

Automated survey workflows and streamlined data collection

Higher response rates with easy-to-use, mobile-friendly surveys

Centralized dashboard with advanced analytics and visual widgets

Prompt, reliable support for smoother execution

This transformation empowered Eros Group to deliver more personalized customer experiences, measure loyalty more effectively, and make faster, insight-driven decisions.

👤 Featuring: Leilani Sumague, Business Excellence & Customer Care Manager at Eros Group
📍 Industry: B2C – Electronics Retail & Distribution
📊 Use Case: Customer Experience (CX), NPS Surveys, Data Automation

#ErosGroup #SurveySparrow #CustomerExperience #RetailCX #NPS #FeedbackAutomation #SurveyAnalytics #RealTimeData #CustomerFeedback #UAE #ElectronicsRetail #CXStrategy #DigitalTransformation #CustomerInsights #SurveySparrowCaseStudy #FeedbackTools #OperationalEfficiency #MultiChannelSurveys #RetailInnovation #BusinessExcellence