How Furlenco Transformed Customer Engagement with SurveySparrow

Website Link Below:
https://join.surveysparrow.com/fpnr1w6oxjjk

Discover how Furlenco, India’s leading furniture rental platform, revolutionized its customer experience strategy with SurveySparrow. This video breaks down how Furlenco transitioned from a limited NPS-focused system to a dynamic, data-driven CX approach that significantly boosted survey adoption rates, improved feedback accuracy, and enhanced customer engagement.

Faced with challenges around engagement and rigid survey tools, Furlenco needed a platform that could deliver flexible, powerful feedback mechanisms. Enter SurveySparrow — with features like AI-generated surveys, chat-based feedback, survey throttling, and a real-time dashboard, Furlenco was able to gather deeper insights and respond faster to customer needs.

✅ Key Benefits Covered:

Increased survey participation with engaging formats

Real-time data sharing via TV dashboards

Streamlined survey creation with AI

Enhanced data security and password protection

More accurate customer insights through CSAT, CES, and NPS tools

This success story proves how the right CX platform can elevate customer service, drive loyalty, and unlock actionable insights that shape better business decisions.

👤 Featuring: Akil KJ Bhat, Product Manager at Furlenco
📍 Industry: B2C – Home & Furniture
📊 Use Case: Customer Experience (CX), Customer Engagement, Feedback Analytics

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