How Tata Digital Achieved 90% Survey Completion & Boosted NPS with SurveySparrow

Website Link Below:
https://join.surveysparrow.com/fpnr1w6oxjjk

How did Tata Digital, one of India’s biggest digital forces, achieve a 90% survey completion rate and dramatically boost their Net Promoter Score (NPS)? In this video, explore how Tata Digital leveraged SurveySparrow’s customizable survey platform to reimagine their customer feedback system and drive meaningful change across its super app—Tata Neu.

With a mission to create a seamless digital ecosystem, Tata Digital needed powerful analytics, flexible surveys, and real-time insights to better understand their customers. That’s exactly what SurveySparrow delivered.

From personalized NPS/CSAT surveys to throttled frequency and brand-specific dashboards, the results speak for themselves—increased CSAT, elevated NPS, and richer feedback for five major brands including BigBasket, 1mg, CliQ, IHCL, and Croma.

🎯 What You’ll Learn:

How Tata Digital tailored feedback strategies for multiple brands

The impact of real-time survey insights on customer loyalty

Why SurveySparrow outperformed rigid legacy tools

How survey design flexibility leads to stronger CX metrics

👤 Featuring: Neil Carlos Dias, Director - Quality & Transformation at Tata Digital
📍 Industry: B2B Digital Services
📊 Use Case: Customer Experience (CX), CSAT, NPS

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