Dig the Well: Episode 28: Hospitality Hacks with Zana DeVine

Are you ready to transform your business with exceptional hospitality? In Episode 28 of Dig the Well, Vikki Downey sits down with hospitality expert Žana DeVine to uncover the secrets behind world-class service. Ever wondered why some restaurants feel like a second home while others fall flat? Žana, with her rich background in upscale hotels and restaurants across the globe, reveals the magic of attentiveness and training in creating unforgettable customer experiences.

From understanding cultural differences in service between Europe and the U.S. to practical tips on improving staff performance, Žana shares her professional insights. Discover how tailored training and effective communication can elevate your business, no matter the setting. Plus, learn how to anticipate customer needs and foster a harmonious work environment.

Tune in for this deep dive into hospitality excellence and get inspired to raise your service standards. Don’t miss Žana’s contact info for those eager to take the next step!

Žana DeVine's Bio:
Hello Wilkommen, I’m Žana . With a deep-rooted passion for world-class service and over 3 decades in the hospitality industry, I’ve had the privilege of working across five-star hotels and elite restaurants, from the Hilton, Ritz Carlton, Intercontinental and Four Seasons to Café L’Europe, Fig & Olive, Il Pastaio, and Mar-a-Lago. Hospitality, it seems, runs in my blood; my father is an acclaimed chef, and my entrepreneurial mother managed a dedicated housekeeping team. Growing up immersed in this world, I developed an early appreciation for creating exceptional

guest experiences. Fluent in four languages and a true global citizen, I bring a distinctive, European-inspired approach to my work. I’ve held upper management roles in iconic establishments, and I earned a bachelor’s and master’s degree in hospitality hotel management in Germany and Switzerland. I launched my own consulting and coaching business in 2019 to inspire teams in delivering outstanding service. My goal is to empower staff to recognize and harness their talents, unlocking hidden strengths to foster healthy, enjoyable work environments that thrive on authenticity and excellence.

My coaching style combines professionalism with purpose, focused on blending profitability with a genuine, people-centered ethos. Whether in person or virtually, I look forward to supporting you and your team on a journey toward elevated guest service and sustainable success.

Connect with Žana:
Website: https://www.zanadevinehospitality.com/
YouTube: https://www.youtube.com/@zanadevinehospitality
Instagram: https://www.instagram.com/zanahospitality?igsh=MzRlODBiNWFlZA%3D%3D
LinkedIn: https://www.linkedin.com/in/zdh-rnr/?utm
Podlink: https://pod.link/1771861483

Thank you for listening! We hope you enjoyed this episode. Remember you can always connect with us on social media @thevikkidowney and be sure to check out our website https://www.johnandvikki.com/

If you are interested you can find Vikki's book HERE: https://www.amazon.com/dp/1732294631 and the audio book HERE: https://awesound.com/a/police-wife-survival-guide

Check out our Neora Link HERE: https://trynow.neora.com/

Lastly don't forget to schedule a 30 min FREE consultation call at callwithvikki.com and here is our Time Mapping free Gift: https://bit.ly/TimeMapping

See you in the next episode!