How Hitta Boosted NPS by 35% Using Survicate’s Feedback Tools

Website Link Below:
https://try.survicate.com/v9gx0dcpjys2

Learn how Hitta.se, one of Sweden’s top online directories, increased its Net Promoter Score (NPS) by 35% and doubled team efficiency using Survicate.

In this video, we break down how Hitta implemented NPS and CSAT surveys, integrated them with internal processes, and turned feedback into action to improve customer experience at every stage. From identifying detractors to launching welcome calls and refining support workflows, Hitta shows what’s possible when you truly listen to your customers.

Here’s what you’ll learn: ✔️ How Hitta built an NPS feedback loop for long-term improvement
✔️ The role of CSAT surveys in evaluating agents and the sales team
✔️ Why timely customer engagement reduces churn and boosts loyalty
✔️ How data-backed decisions lead to smarter, faster service upgrades
✔️ Real-world results: +7900 responses monthly, 2x team efficiency, and +35% NPS

Perfect for product managers, CX leaders, and SaaS teams who want to turn survey feedback into actionable insights. 💡

#CustomerExperience #NPS #FeedbackLoop #Survicate