How Fortive Increased CSAT by 20% with Survicate & FullStory

Website Link Below:
https://try.survicate.com/v9gx0dcpjys2

Fortive, a global industrial technology leader, needed a way to continuously improve customer satisfaction (CSAT) and digital experiences across its 18 portfolio companies. By integrating Survicate with FullStory, Fortive streamlined customer feedback collection, analyzed real-time survey responses, and optimized its website experience—leading to a 20% CSAT improvement and higher customer engagement.

📊 Watch this case study to learn how Fortive:
✅ Automated website feedback collection with Survicate surveys
✅ Integrated FullStory insights to improve user experience
✅ Created a centralized analytics dashboard for all portfolio companies
✅ Used real-time data to make customer-driven decisions

This strategy helped Fortive scale insights across 35 workspaces, leading to faster problem resolution and higher customer satisfaction scores.

🚀 Want to transform your customer feedback process? Start using Survicate today and unlock powerful insights to improve your business.

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#CustomerExperience #CSAT #Survicate #MarketingAutomation