Hatch Toyota - Calling the Management Number They Provided

Originally posted about 3 weeks ago on Google Reviews: Additions below.

When my dad passed away I was left in the position of taking care of all of his affairs. One of those was a Nissan Altima he purchased from Hatch Toyota used car division. He paid way to much for it (based on book resale), but that is not the problem. He paid way to much for it based on it being a good no issues vehicle. I paid it off with funds available, and because we wound up with way more cars than we needed I started doing some research on selling it. I expected low ball offers from dealers. I got a couple, and then I checked Autonation and CarMax. Carmax has always offered more than any dealer, so I was surprised when they didn't make an online offer at all. When I ran it through AutoNation they sent an offer to email, and then cut it in half due to frame damaged discovered from doing a vehicle history check. This was clearly not disclosed by Hatch when they sold it at the already almost outrageous price. Oh, I suppose its possible they told my dad and he bought it anyway, but I highly doubt it. I know him. He would have just bought something else, or demanded a price more in keeping with a frame damaged car. In my very well informed opinion there is no way my dad would have bought it if he knew its actual vehicle history. In my opinion Hatch deliberately and willfully took advantage of my dad in his old age. Based on my opinion derived from what I discovered if asked, I would say I wouldn't do business with Hatch, and I could never recommend them. In my opinion they deliberately took advantage of an old man in a very mercenary fashion. There were hints I noticed driving the car that seemed to indicate it might need service. I was thinking maybe it might need shocks, but frame damage could also explain it. It was frame damaged and its on the recorded vehicle history.

*** Added 4/2/2025*** A after reading the "owner reply," I figured what the heck. I'll give them a chance. I dialed the number provided in their reply. I used my cell phone and got a prerecorded "call can not be completed as dialed." Thinking maybe there could be an issue with my cell service I tried my IP phone service where I got a message that the, "number may be changed or discontinued." The optics are not good.

Their Reply:
Bob, thank you for taking the time to share your experience—first and foremost, we want to offer our deepest condolences on the passing of your father. We understand how difficult it is to navigate all that comes with losing a loved one, especially when you’re left to manage their affairs. Your frustration is valid, and we’re incredibly sorry to hear that your experience with the vehicle he purchased has added any stress to that process.

We appreciate your honesty and the level of detail you’ve shared here. It’s clear that you’re coming from a place of care and responsibility, and we respect that. While we can’t change the situation or undo the frustration, please know that your message has been heard and is being taken seriously.

We always aim to operate with integrity and transparency—especially when working with older individuals or anyone navigating a major life transition. The concerns you’ve raised about the vehicle’s history and pricing are very serious. If there was prior frame damage that was recorded and not disclosed, that’s something we absolutely need to look into. Our used vehicle inspections are designed to prevent this kind of issue, and if something slipped through, that represents a breakdown in our process that must be corrected.

We never want any of our customers—or their families—to feel like they were taken advantage of, and we are deeply troubled that you left with that impression. Regardless of intent, perception matters, and your words serve as a powerful reminder of how important trust is in every single transaction.

At Hatch Toyota, we believe in making things right when something goes wrong. We’d welcome the opportunity to talk with you directly, look further into this sale, and see if there’s any way we can provide clarity or resolution. Please feel free to reach out to our management team at your earliest convenience. Whether it’s a conversation or a deeper review of records, we want to do our part to address your concerns and restore some faith in our dealership.

Again, we are truly sorry for your loss, and for the stress this situation has caused. Thank you again for sharing your perspective—we know it wasn’t easy, but it’s important. If you’re open to it, we’d appreciate the chance to speak with you further.

📍 Hatch Toyota
1251 North Automall Parkway, Show Low, AZ 85901
📞 Management: 928-812-7635