It's all or nothing

What seems to be a good score, really isn't.

short from Ep 84 Survey says
Survey Says, NPS sucks. In this week's show, we about Net promoter scores and why companies use them. We also discuss our feelings about them and whether or not they should be used.

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Show source links
https://www.qualtrics.com/experience-management/customer/net-promoter-score/#:~:text=An%20NPS%20score%20measures%20customer,gold%20standard%20customer%20experience%20metric.

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