Name: STOP Listening to Customer Complaints (Exclusively): Fix What's Broken AND Build What's Needed!
Uploaded: 2025-03-24T15:35:49+00:00
Duration: 12 s
Description: STOP Listening to Customer Complaints (Exclusively): Fix What's Broken AND Build What's Needed! Assuming you already provide an excellent customer experience and you’ve “pretty much” got it figured ou

6 months ago

HowTo Business & Entrepreneurship customer service customer experience customer loyalty business tips business success mason duchatschek shep hyken workforce alchemy

STOP Listening to Customer Complaints (Exclusively): Fix What's Broken AND Build What's Needed!

Assuming you already provide an excellent customer experience and you’ve “pretty much” got it figured out… what, if anything, can you do to find out if there is another level of service you could be providing?

According to Shep Hyken, a WSJ and NYT bestselling author, there’s one simple question you should be asking your BEST and HAPPIEST customers (since everyone else focuses almost exclusively on the unhappy ones).

What’s the question?

(Hint: It is in the 12-second video I attached)

If a bunch of them give you the same answer, then you’ve got what you need to work on.

In my conversation with Shep, we discussed lots of ways to improve and enhance customer service and build customer loyalty.

🎙 Full conversation here:

👉 Podcast: https://shows.acast.com/themasonduchatschekshow/episodes/your-call-is-not-important-to-us-and-other-customer-service-

📺 Full Video: https://www.youtube.com/watch?v=U3bFRLQqIZQ

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