How IMA Schelling Transformed Customer Support with CometChat

Website Link Below:
https://try.cometchat.com/4h5qpk36kld2

💡 IMA Schelling, a global leader in industrial machinery, faced a growing challenge—delayed customer support and high operational costs. Traditional email and phone support weren’t fast enough, and costly alternatives like Microsoft Omnichannel were out of reach.

🚀 The Solution? They turned to CometChat to integrate real-time chat into their CRM system, streamlining support, automating updates, and enabling instant, multilingual communication.

🎯 Key Benefits of CometChat for IMA Schelling:
✅ Live Chat Support – Faster resolutions through real-time messaging
✅ CRM Integration – Centralized ticketing and automation for efficiency
✅ Automated Updates – Customers stay informed without manual follow-ups
✅ Global Language Support – AI-powered translations for seamless service
✅ Cost-Effective Solution – Affordable alternative to high-cost platforms

🔥 The result? Faster response times, reduced costs, and an improved customer experience. Watch this case study to see how CometChat helped IMA Schelling revolutionize their support system!

📌 Watch now to learn:
🔹 How chat-based support improved customer satisfaction
🔹 The impact of CRM automation on efficiency
🔹 Why CometChat was the best choice over expensive alternatives

🔔 Like, comment & subscribe for more insights on customer experience & digital transformation!

#CustomerSupport #CRMIntegration #CometChat #IMA_Schelling