Premium Only Content

D'Youville University Upgrades IT with Freshworks | 91% SLA Compliance & 95% Accuracy!
Website Link Below:
https://affiliatepartner-freshchat.freshworks.com/us8q2t57kiij
D'Youville University faced serious IT challenges with an outdated on-premise system that risked key accreditations and hindered remote learning. Their IT team struggled with inefficiencies, poor asset tracking, and slow response times—until they made the switch to Freshservice by Freshworks, a cloud-based IT service management (ITSM) solution powered by AWS.
🚀 Results After Freshservice Implementation:
✅ 91% SLA compliance – Faster IT support for students & faculty
✅ 95% accurate asset management – Streamlined inventory tracking
✅ 22-hour average resolution time – Quick issue handling
✅ Workflow automation & analytics – Smarter IT operations
Freshservice provided an easy-to-use, cloud-based ITSM system that enabled remote access, automated workflows, and improved reporting—essential for maintaining university accreditation and delivering seamless IT support.
🔹 Key Features Used:
✔️ Cloud-based ITSM with robust ticketing and self-service portal
✔️ Seamless integrations with Active Directory, Casper, and Microsoft Teams
✔️ Advanced analytics & reporting for better decision-making
✔️ Workflow automation to optimize IT efficiency
📌 Thinking about upgrading your IT service management? Freshservice could be the game-changer your organization needs! Start your 14-day free trial today – no credit card required!
#Freshworks #ITSM #HigherEducation #CloudIT #CustomerSuccess #Automation #TechTransformation #ITServiceManagement #RemoteLearning #Freshservice #HigherEdTech #UniversityIT #DigitalTransformation
-
Drew Hernandez
6 hours agoISRAEL BOMBS GAZA HOSPITAL ON LIVE TV KILLING AT LEAST 20 INCLUDING JOURNALISTS & CIVILIANS
12.7K5 -
2:55:23
TimcastIRL
5 hours agoTrump Orders Specialized National Guard Units To Combat Crime In Cities, Dems Furious | Timcast IRL
185K122 -
SpartakusLIVE
7 hours ago#1 Rocket CHAMPION of Verdansk wields UNSTOPPABLE new META
71.6K5 -
2:55:11
Barry Cunningham
7 hours agoPRESIDENT TRUMP MADE TODAY A VERY BAD DAY TO BE A DEMOCRAT!
86.8K54 -
1:15:29
Flyover Conservatives
1 day agoFrom Cool to Cringe: How Democrats Lost America’s Ear | FOC Show
38.5K13 -
8:19
MattMorseTV
10 hours ago $4.94 earnedTrump is ACTUALLY DOING IT.
36.5K37 -
11:30:43
ZWOGs
13 hours ago🔴LIVE IN 1440p! - Tarkov w/ Casey & crgoodw1n, Kingdom Come Deliverance, & More - Come Hang Out!
32.2K5 -
2:30:56
We Like Shooting
17 hours ago $2.71 earnedWe Like Shooting 625 (Gun Podcast)
28K1 -
1:45:02
Glenn Greenwald
8 hours agoIsrael Slaughters More Journalists, Hiding War Crimes; Trump's Unconstitutional Flag Burning Ban; Glenn Takes Your Questions | SYSTEM UPDATE #504
132K172 -
1:29:31
Killerperk
4 hours ago $0.78 earnedRoad to BF6. Come hang out #regiment #bf6
30.2K2