Supernus Boosts IT Efficiency with Freshworks – 98.8% CSAT!

Website Link Below:
https://affiliatepartner-freshchat.freshworks.com/us8q2t57kiij

🚀 Supernus Pharmaceuticals revolutionized its IT service management (ITSM) with Freshservice by Freshworks, achieving:

✅ 50% IT adoption in just 3 months
✅ 98.8% customer satisfaction score
✅ Average response time reduced to 3.2 hours
✅ Full implementation in just 4 weeks

As a leading biopharmaceutical company researching and producing treatments for ADHD, Parkinson’s, epilepsy, and more, Supernus struggled with an inefficient IT system. Employees lacked self-service options, incoming support requests weren’t tracked, and there was no structured ticketing process—leaving IT leaders without visibility into team performance.

🔹 The Solution? Freshservice centralized and automated IT support, enabling:
✔️ Seamless ticket tracking & routing
✔️ Self-service portal adoption, reducing IT dependency
✔️ Automated workflows for faster issue resolution
✔️ Integration with Microsoft Intune, Teams & DocuSign

📊 With Freshservice’s analytics & automation, Supernus improved IT efficiency, driving transparency and employee satisfaction to new heights. Watch how Freshservice transformed their ITSM operations!

💡 Try Freshworks today – 14-day free trial!

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