Ryan Specialty’s CX Transformation: 75% First-Contact Resolutions with Freshdesk & Freshservice

Website Link Below:
https://affiliatepartner-freshchat.freshworks.com/us8q2t57kiij

📈 Ryan Specialty, a global leader in specialty insurance, transformed its customer and IT support with Freshservice & Freshdesk by Freshworks! 🚀

Faced with legacy helpdesk challenges, compliance requirements, and rising customer expectations, Ryan Specialty needed a powerful solution to improve efficiency, transparency, and service quality. The results?
✅ 20% increase in CSAT score in just two months!
✅ 75% of tickets resolved on first contact – a game-changer for customer experience!
✅ 3.5-minute average chat resolution time – faster, more efficient support!

With intelligent ticket routing, automated workflows, and seamless IT change management, Freshworks helped Ryan Specialty scale white-glove customer service with ease.

📌 See how Ryan Specialty revolutionized insurance support with Freshworks!

💡 Try Freshworks today – 14-day free trial!

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