From Hours to Minutes: How Freshworks Transformed Hinge Health’s Support

Website Link Below:
https://affiliatepartner-freshchat.freshworks.com/us8q2t57kiij

Hinge Health, a leading digital health startup, transformed its patient support operations with Freshworks' AI-powered customer service solutions. 🚀 With Freshdesk, Hinge Health scaled from 5,600 to 212,000 tickets, reduced response times from hours to minutes, and maintained 92% SLA compliance while ensuring HIPAA compliance.

Freshworks' omnichannel platform, AI-powered Freddy AI Copilot, and automation tools helped streamline workflows, boost efficiency, and enhance the patient experience. In this case study, discover how Freshworks' customer support solutions empowered Hinge Health to deliver exceptional care at scale.

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