How Carrefour Belgium Transformed 15 Helpdesks with Freshservice

5 months ago
2

Website Link Below:
https://affiliatepartner-freshchat.freshworks.com/us8q2t57kiij

Carrefour Belgium revolutionized its IT service management by unifying 15 helpdesks with Freshservice by Freshworks, drastically improving efficiency, agent satisfaction, and customer support. By leveraging AWS-powered automation, Carrefour streamlined incident management, change management, and service request workflows—cutting implementation time from one year to just three months! 🚀

Discover how 350+ agents now work seamlessly across eight consolidated helpdesks, providing better service across IT, supply chain, HR, and franchise support.

🔹 Faster resolution times
🔹 Higher agent productivity
🔹 Simplified incident & change management

Want to transform your IT service management? Try Freshworks today!

👉 Start your free trial now:

#Carrefour #Freshworks #ITTransformation #HelpdeskAutomation

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