Revolutionizing Fintech CX: How Zonka Feedback Helped Simpl Improve Customer Satisfaction

Website Link Below:
https://get.zonkafeedback.com/tocbe0jbt4j8

Simpl, a leading fintech company in India, was struggling with an ineffective feedback management system. Their previous solution lacked customization and was expensive, making it difficult to collect meaningful customer insights. By implementing Zonka Feedback, Simpl successfully streamlined its feedback process, improved Net Promoter Score (NPS) tracking, and automated email & SMS surveys for seamless customer engagement.

With over 500,000 feedback responses, Simpl leveraged Zonka Feedback’s powerful analytics to identify key improvement areas, make data-driven decisions, and enhance overall customer satisfaction. Discover how this fintech giant transformed its customer experience strategy with Zonka Feedback’s automated CX solutions.

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