Helping veterans make their VA appointments

Over nine million scheduled appointments at Veterans Affairs hospitals every year wind up being no-shows. According to Cincinnati VA Medical Center group practice manager Mike Biery, most of those absences aren't the fault of patients.  Instead, he said, they're the fault of cumbersome infrastructure that often fails to remind veterans they're expected and makes it difficult for them to cancel or reschedule. Biery and others at the Cincinnati VA hope to buck that national trend with a new service: VetText.