The Human Side of Tech: Leadership and Innovation with Sam Kann

In this episode of *Heartbeat Tactical Insights for CIOs*, host **Mike Sommer** sits down with **Sam Kann**—a seasoned CIO, entrepreneur, and innovator with over 20 years of IT leadership experience. Sam shares his **human-centered approach to technology**, emphasizing the power of **empathy, stakeholder alignment, and relationship-building** in driving successful digital transformation.

From navigating industry disruptions to reshaping IT team skill sets, Sam offers **practical insights on leading with adaptability** in a rapidly evolving tech landscape. He also explores how CIOs can cultivate **critical thinking, problem-solving, and situational leadership** to stay ahead of change.

If you're looking for **actionable strategies to lead with impact in the digital age**, this episode is a must-listen.

*🎧 Whether you're rethinking your tech stack or exploring AI in Salesforce, this is a must-watch for modern tech leaders.**

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00:00 Introduction to Sam Kann
00:25 Defining Moments in Sam's Career
02:04 Adapting to Technological Disruptions
03:13 Shifting Skill Sets in IT Teams
05:47 Balancing Act in Technology Implementation
08:32 AI and Emerging Trends
18:45 The Importance of Human Connection
22:42 Advice for Future Leaders
25:10 Recommended Resources and Final Thoughts