😱EV Battery Christmas Nightmare: Rivian Mobile Service to the rescue

What a Christmas surprise! On Christmas morning, I woke up to a dreaded "Replace 12V Battery Immediately" warning on my Rivian R1T. Worried about the range loss and being told to keep my truck plugged in, I contacted Rivian on Christmas night and scheduled an appointment for the following week.

But here’s where the story takes a turn! Rivian reached out the very next day to let me know that their Mobile Service team would come to my house the following day to fix my truck. In just 30 minutes, my 12V battery was replaced, and my R1T was back to normal.

Huge shoutout to Rivian’s incredible customer service for turning a Christmas nightmare into a quick and painless fix. Watch the full story to see how it all went down! 🎄🔋🚙

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