Panera Bread Employee Uses A Pan To The Head Of A Violent Customer

Posted • December 10, 2024: Glendale, Colorado — A Panera Bread employee in Colorado used a pan to hit an unruly and violent customer who remains at large, video showed. The incident happened at the bakery's location in Glendale, Colorado, on Tuesday. Natalie Wiersma recorded video of the dramatic altercation in which the customer threw several objects at the staff, saying "Give me my (expletive) phone." - "They all looked super-confused and said, ‘We don’t have your phone’," Wiersma recalled. The customer became more irate, shoving items off a counter. Another customer intervened, and the two got into a brawl. That was when an employee came up with a pan and repeatedly struck the violent customer. "My personal hero," Wiersma said. "That I think was very effective."

Police said the at-fault customer threw a smoothie at employees and yelled a racial slur at one of them but left before police arrived, only to return later to cause another disturbance. One person suffered minor injuries during the second altercation. Police are still looking for the suspect. Police have identified the suspect as Isaac Andrew Ross, also known as "Kendall Ross".