Comerica Bank abused and neglected vulnerable customers who relied on card for federal benefits

The Consumer Financial Protection Bureau (CFPB) has charged Comerica Bank with abusing vulnerable customers who rely on federal benefits, such as Social Security, through the Direct Express program.

The CFPB claims Comerica neglected these customers by terminating millions of customer service calls, imposing illegal fees, and failing to address fraudulent enrollments.

These issues, affecting elderly and disabled beneficiaries, included excessive wait times and denied requests for stop-payments.

Comerica has denied wrongdoing and filed a lawsuit against the CFPB, accusing the agency of overreach, CNBC has reported.

read more: https://www.nbcnews.com/business/consumer/cfpb-sues-comerica-bank-rampant-abuse-neglecting-vulnerable-customers-rcna183175

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