Meet The Authors - EP 766

Hour 1:
Rosanne D'Ausilio, PhD
ROSANNE is an industrial psychologist, master business coach/consultant, trainer, best selling author, customer service expert, and President of Human Technologies Global, which specializes in human performance management. Over the last 28 years, she has provided needs analyses, instructional design, and customized, live customer service skills trainings and executive/leadership coaching from middle management to CEO’s.

Known as ‘the champion for the human,’ she authors 15 best selling books: Wake Up Your Call Center: Humanize Your Interaction Hub, 4th ed, Customer Service and the Human Experience, Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck (includes a 32-card deck of cards)—motivational and inspirational readings, How to Kick Your Customer Service Up A Notch: 101 Insider Tips , Vol I and II, The Expert’s Guide to Customer Service, Vol I and II, 2 kindle and 3 paperback editions for Amazon.

She contributed to the popular book, Everyday Heroes, which made it to #1 on Amazon in 9 hours, available at http://drrosanne.com/EverydayHeroes.htm

Hour 2:
Babi Lynn

Bambi Lynn graduated from the University of Maryland European Division with bachelor’s degrees in English and History. She writes Paranormal Romances and Viking Erotica.

She can be reached at http://bambilynn.net

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