Premium Only Content

Ep.17 Tipping Fatigue: A Reality Check with Industry Insider Matt Fuchs
We dive into a controversial issue plaguing the service industry: tipping fatigue on this episode of the Programming Lions podcast. Join us as we welcome our special guest, Matt Fuchs, a seasoned server from a premier Phoenix restaurant and the mastermind behind 'The Server Underground,' a robust resource hub tailored for the service industry.
Matt generously shares his expert insights on various aspects of the service industry, focusing especially on the complex world of tipping. We discuss average tipping rates, the types of services that warrant a tip, and the true essence of stellar service. With a career that transitioned from serving tables to creating an online forum for industry insiders, Matt's journey is as captivating as it is informative.
This episode is not just for those navigating the service industry, but also for conscientious customers striving to better understand the efforts behind their dining experiences. Join us for an eye-opening discussion full of pearls of wisdom from someone who's lived the reality of the service industry. Listen in and become an informed patron.
Don't forget to like and subscribe to stay updated on our latest episodes. Together, let's continue to be a community of motivated individuals driven by integrity, purpose, and discipline.
Hit the follow button; it's time to Get Sh!t Done 💪
YouTube link: https://youtu.be/rZLtW0bd7bo
Mentioned on this episode:
The Server Underground-https://www.theserverunderground.com/
00:00 Intro
01:18 Matt’s Journey into the Service Industry
02:40 Impact of COVID-19 on the Restaurant Industry
03:39 Matt’s favorite wine and picks
04:24 Post-COVID Restaurant Industry Challenges
06:11 Understanding Restaurant Compensation Structure
11:58 Tipping Fatigue
16:33 Discussion on Service Charges and Tipping Norms
18:26 The Downside of Auto Gratuity
19:16 How to Determine the Right Tip
20:19 Dealing with Mistakes and Difficult Customers
22:37 The Art of Providing Great Service
24:23 Memorable Service Experiences
25:56 Introducing the Server Underground
31:09 Rapid Fire Questions
-
LIVE
LFA TV
20 hours agoLFA TV ALL DAY STREAM - WEDNESDAY 7/16/25
1,252 watching -
LIVE
freecastle
7 hours agoTAKE UP YOUR CROSS- MAKE ACCOUNTABILITY GREAT AGAIN!
57 watching -
1:12:47
The Dr. Ardis Show
5 hours ago $2.72 earnedThe Dr. Ardis Show | Why They Want to Ban Nicotine Around the World | Episode 07.16.2025
1.93K7 -
17:07
AndresRestart
1 day agoNintendo Is About To Go Absolutely Wild With Mario's 40th Anniversary!?
5 -
1:50:16
The Quartering
3 hours agoIsrael BOMBS Syria, Trump FUMBLES Epstein Files Even Worse & Activist Judges Blown Out!
107K36 -
31:38
The White House
2 hours agoPresident Trump Participates in a Bill Signing Ceremony, July 16, 2025
12.9K12 -
LIVE
The HotSeat
2 hours agoSomeone Take His Phone! "I Don't Want Their Support?"
748 watching -
LIVE
Film Threat
20 hours agoTHE SUPERMAN PROBLEM | Hollywood on the Rocks
106 watching -
LIVE
The Nunn Report - w/ Dan Nunn
2 hours ago[Ep 707] Tim Cruickshank: From Navy Seal to Coffee Brewer & Winemaker | Fauci to Prison
146 watching -
15:07
Silver Dragons
2 hours agoIs Silver Price About to Crash AGAIN?!
4.59K5