Circular Reasoning is a Lie | T. Joseph

Telehealth App services are a good thing. A very convenient option for matters that don't intuitively seem to require the booking of an appointment over a month in advance, then schlepping it over to the doctor's office for a quick "hello," a tap on the kneecap to earn oneself the ability to receive a 17-years active prescription for innocuously common medication.

But...these customer services reps. Here's the two conversations that preceeded this embarrassment

Telehealth Doctor 1: "Sorry, prescriptions only twice a year."
Me: Uhh, 7 of you have prescribed this for me 7 times with no mention of this."
Telehealth Doctor 1: "Can't do it. We get in trouble."
Me: "How so?"
Telehealth Doctor 1: "Well...we will not be allowed to continue seeing patients."
Me: "You mean you'll be fired?"
Telehealth Doctor 1: "Not fired but we get in trouble."
Me: "Did the last 5 doctors all get in trouble or are you saying that theoretically, they'd be in trouble?"
Telehealth Doctor 1: "I know this."
Me: "You know...what?"
Telehealth Doctor 1: (hangs up)

(Weird. Let's call 'em back)

Me: "Policy says on the website for this app that you guys can prescribe for a year. What's the deal?"
Telehealth Doctor 2: "That's primary care, I'm more of an urgent care. You have to call and sign up for that."
Me: "This is the first I've ever even heard of this. There's no mention of this anywhere on the app. And what reason would I have to assume that there'd be seperate services at all, absent a disclaimer?"
Telehealth Urgent Care: "You have to get signed up."
Me: "Ok, 1. this information isn't listed. 2. the last guy hung up on me. 3. this is a convenience service that limits it's own convenience and 4. The last 5 of you either ignored this policy, ignored it, or what you're telling me is inaccurate."
Telehealth Urgent Care: "Sir, we're here to ASSIST primary care, we're not here to take away from primary care."
Me: "Well, you're not taking-
Telehealth Urgent Care: "SIR! WE CANNOT LISTEN TO YOUR HEART AND LUNGS AND YOU NEED YOUR HEART AND LUNGS CHECKED!"
Me: "How is your primary care service gonna listen to any of that over the phone?"
Telehealth Urgent Care: "YOU NEED LABWORK DONE!"
Me: "This is the first time we've talked. How would you know what I need?"
Telehealth Urgent Care: "Sir, you have a great day." (hangs up)