What to Do When Your Imported Cargo is Refused or Denied by US Customs

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In this episode of our customs brokerage video series, we discuss what happens if the Importer Security Filing (ISF) is filed, but the cargo is refused entry or denied clearance by US Customs. The ISF is a mandatory filing requirement that provides detailed information about incoming ocean shipments to enhance cargo security. When cargo is refused or denied clearance, US Customs issues a Notice of Action (NOA) outlining the reasons for the refusal. The importer or customs broker must review the NOA and take appropriate action promptly. This can involve requesting corrections for minor errors or going through a formal review process for more significant issues. Working with an experienced customs broker is crucial during this process, as they can guide and collaborate with US Customs officials. The final outcome will depend on the specific circumstances, and options may include re-exporting the cargo or seeking legal remedies.
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Video Disclaimer Here: This content is for educational use and not associated with any US government body.

00:18 - Importer Security Filing (ISF)
00:44 - The cargo is refused entry or denied clearance
01:31 - Minor administrative errors
02:19 - Working closely with an experienced customs broker
02:54 - The outcome of the review process