How to Use NPS in Family Law to Measure Client Satisfaction

The most famous client satisfaction number in the world is Net Promoter Score (NPS).

The survey question is: "On a scale of 1 to 10, how likely is it that you would recommend this company to a friend or colleague?"

Responses of "9 or 10" equal a promoter. "7 or 8" is a neutral. 6 or less is a detractor. Blend all the responses and get your NPS.

We have made this single question the cornerstone of the Sterling Family Law client strategy.

In this show, my partner, Tony Karls, and I break down everything we have learned over the past decade implementing NPS into our family law practice.