How to Have Impossible Conversations - A Very Practical Guide, Ch 05, part 03

https://dokumen.pub/how-to-have-impossible-conversations-a-very-practical-guide-0738285323-9780738285320.html
Peter Boghossian, James A. Lindsey

*Paul Ekman has videos to recognize which emotions are being displayed on a face. After years of research, he concluded there are 7 universal emotions. His METT and FACS training identifies more of this information.

Roger Fisher - Getting to Yes: Negotiating Agreement Without Giving In

Toastmasters International, for being a group known for helping people become 'competent speakers', it's often overlooked the exercises and training they mentor in their membership for proper listening skills. Something to consider, if this is valuable to you.

00:00 4 - Yes, and...
01:52 - Good Riddance, "But"
06:53 - Getting to And
08:07 5 - Dealing with Anger
11:21 - Four Facts About Anger
13:13 - Don't Do This
14:59 - Do This During Your Conversation
18:31 - Do This Before Your Conversation
23:26 - A Special Note About Acknowledging Anger
26:05 - Best Practices for Dealing with Anger
28:53 - Conclusion