How to Have Impossible Conversations - A Very Practical Guide, Ch 04, part 02

https://dokumen.pub/how-to-have-impossible-conversations-a-very-practical-guide-0738285323-9780738285320.html
Peter Boghossian, James A. Lindsey
Toastmasters International, for being a group known for helping people become 'competent speakers', it's often overlooked the exercises and training they mentor in their membership for proper listening skills. Something to consider, if this is valuable to you.

00:00 2- Build Golden Bridges
03:25 - How to Build Golden Bridges
10:32 3- Language
13:08 - Depersonalize: Say "That," not "You"
14:15 - Small and Effective Ways to Change Your Language

17:02 4- Stuck? Reframe
20:45 - How to Reframe a Conversation When You Get Stuck

23:23 5- Change Your Mind
24:42 - Change Your Mind on the Spot