Chris Voss: FBI Hostage Negotiator | Lex Fridman Podcast #364

Chris Voss is a former FBI hostage and crisis negotiator and author of Never Split the Difference: Negotiating As If Your Life Depended On It.
OUTLINE:
0:00 - Introduction
0:59 - Negotiation
6:50 - Reason vs Emotion
21:45 - How to listen
30:35 - Negotiation with terrorists
32:43 - Brittney Griner
34:21 - Putin and Zelenskyy
41:41 - Donald Trump
48:52 - When to walk away
53:06 - Israel and Palestine
1:00:45 - Al-Qaeda
1:06:15 - Three voices of negotiation
1:14:40 - Strategic umbrage
1:17:46 - Mirroring
1:20:57 - Labeling
1:28:24 - Exhaustion
1:30:38 - The word "fair"
1:33:34 - Closing the deal
1:35:32 - Manipulation and lying
1:37:26 - Conversation vs Negotiation
1:48:45 - The 7-38-55 Rule
1:52:45 - Chatbots
2:02:07 - War
2:03:39 - Advice for young people