New Palestine mom says popular hair product left family's hair falling out in clumps

A Hancock County mother said a popular hair product left her hair falling out in clumps, and also caused damage to her children’s hair and scalps. Jessica Deetz, a licensed cosmetologist, is one of several Monat customers speaking out about negative experiences with the hair care company. Monat is now facing multiple class action lawsuits accusing the hair product line of fraud and deception. Deetz, now a stay-at-home mom in New Palestine, saw Facebook friends selling Monat hair care products that claim to make hair longer, fuller, thicker and younger-looking. “A lot of stylists I used to work with were using it and loving it, so I said ‘you know, I’ll try it,’” said Deetz. Deetz spent nearly $300 on a starter package, which meant Deetz became what the company calls a “market partner.”