Plumbing with a Purpose: How Stellar Plumbing Prioritizes People over Profits with Kari Prodanov

Plumbing with a Purpose: How Stellar Plumbing Prioritizes People over ProfitsShow more

Do you want to see a boost in customer loyalty and glowing recommendations from satisfied clients? I will be sharing the key to achieving increased customer retention and positive word-of-mouth referrals. By implementing personalized customer service, you can see a significant improvement in client satisfaction and loyalty, leading to more positive feedback and referrals for your small business. Join me as I reveal the solution to achieving these desired outcomes.

My special guest is Kari Prodanov

Kari Prodanov and her husband Steve own Stellar Plumbing based in Elk Grove Village, IL. Their business brings a wealth of experience and dedication to personalized customer service in the plumbing industry. With a background in sales analysis and a strong commitment to delivering exceptional value to clients, Kari's insights and approach to residential and light commercial plumbing needs reflect a deep understanding of the importance of fostering trust and reliability. Alongside her husband, Steve, they have cultivated a business founded on genuine care and expertise, navigating through challenges with a focus on customer well-being. Kari's journey from the corporate world to small business ownership showcases her passion for creating meaningful, lasting connections with every client, ensuring that their needs are not just met but exceeded.

We treat everyone like family here. We hope people see that, that we treat everyone like family here. - Kari Prodanov

In this episode, you will be able to:

Personalized customer service fosters customer loyalty and satisfaction.

Creating a positive work environment boosts employee morale and productivity.

Handwritten thank-you letters leave a lasting impression on customers.

Small businesses play a vital role in driving the economy forward.

Balancing work-life for employees leads to increased job satisfaction and retention.

Personalized Customer Service - In a competitive market, the ability to deliver personalized customer service can make all the difference. Personal attention, understanding, and responsiveness to customer needs create a positive experience, fostering customer loyalty and satisfaction. Furthermore, personalized customer service enables businesses like Stellar Plumbing to stand out, build trust and forge long-lasting relationships with clients.

Guest – Kari Prodanov – Stellar Plumbing – www.stellarplumbingil.com; 773.908.9375

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