Macy's experiences Black Friday computer glitches, customers forced to use cash

Macy's credit card system appeared to struggle to process transactions nationwide on Black Friday, causing delays at brick-and-mortar stores and outages online. The issue comes at an inopportune time for the company. Its sales continue to tumble as Americans largely shun the mall. Macy's revenue dropped 6.1% in its most recent quarter, which marked the 11th straight quarterly decline.