Macy's experiences Black Friday computer glitches

KSHBPublished: November 24, 2017
Published: November 24, 2017

Macy's credit card system appeared to struggle to process transactions nationwide on Black Friday, causing delays at brick-and-mortar stores and outages online. The issue comes at an inopportune time for the company. Its sales continue to tumble as Americans largely shun the mall. Macy's revenue dropped 6.1% in its most recent quarter, which marked the 11th straight quarterly decline.

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