The Secret to Creating Raving Fans: Going Above and Beyond for Your Customers

In today's episode titled "Help Your Customers Win" Rick Nuske shares a personal story about his recent experience with finding a new mechanic for his wife's car. This story reveals a valuable lesson that can be applied to any industry.

Rick discusses how this mechanic went above and beyond to take responsibility for a mistake, provide exceptional service, and make his customers feel like winners. By doing so, the mechanic not only gained loyal customers but also received rave reviews that will attract more people to his business.

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