Duke customers hit with sticker shock after company says 'human error' caused erroneously low bills

WRTVPublished: September 15, 2017
Published: September 15, 2017

Duke Energy customers in New Castle are getting hit with sticker shock this month after the company said they're now paying for "human error" that caused their bills to be lower than they should have been over the past few months. Power bills are arriving in the mail that are double, even triple, what customers typically pay this time of year.

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