Ep#358 Dr. Chris Brown: Achieving Market Leadership through Customer Experience Excellence

The Growth and Scaling Podcast with Todd WestraShow more

Dr. Chris Brown, MarketCulture's CEO, is a pro at boosting organizational culture with a customer-centric spin. He dives into improving practices for senior leadership teams, creating a ripple effect on the overall culture and customer experiences.

Market Culture's success stories include Vodafone and insurance bigwigs, with a sharp focus on using a top-notch assessment tool. Dr. Brown's mission? Spot blind spots, especially in mammoth organizations, and guide leaders to be customer-centric role models.

Turn the dial to 358 and join the conversation with Dr. Chris Brown. Uncover the secrets to organizational culture transformation and customer-centric success. Your journey to business excellence starts here!

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Ways to connect with Dr. Chris Brown:
Website: http://www.marketculture.com/
Company Twitter: http://www.twitter.com/marketculture
Company Facebook: https://www.facebook.com/marketculture
Personal LinkedIn: https://www.linkedin.com/in/christopherlbrown/
YouTube: https://www.youtube.com/user/MarketCultureStrat/playlists
Company LinkedIn: https://www.linkedin.com/company/marketculture-strategies-inc/

What’s in this podcast episode?
00:00 Intro
00:36 Who is our guest, and what is his business
01:20 Who is their ideal client, and what kind of companies do they work with
02:00 What are the big pain points they are solving
03:05 What kind of things do they do in the assessment, and how do they make people understand that it is something they should think about
05:22 How do they help their customers become more customer-centric
07:26 Their company growth journey
08:57 How many more partners do they plan to bring on board, and how can they assist them
09:32 captainscouncil.com
12:17 What are the two types of clients they typically encounter, and what motivates them to seek improvement in their customer experience
14:20 How they help people who want to grow and scale their business to be aware that great customer experience is crucial for business growth and how it impacts their revenue
15:59 How they overcome challenges in their business
17:30 How do they balance and blend their two models of virtual training versus in-person meet-ups and accreditation programs
18:34 The real challenge they had in their business
20:14 Someone in his circle that's been a great mentor to him

I highly suggest you watch this entire exchange between Dr. Chris Brown and ⭐️Todd Westra 📈

If you're looking for tips and strategies to grow and scale your business, this episode is for you!

Full episode details here: https://links.thegaspodcast.com/358

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