Name: Provide White Glove Service - Or else!
Uploaded: 2023-10-04T22:00:38+00:00
Duration: 1 min 41 s
Description: In some IT Dept. circles, IT Support agents are expected to provide more than just the request/issue that was brought up. CIO and even IT Directors expect at times to go above and beyond, even to the

8 months ago

LifeOfAnIT Episodesixteen customerservice whitegloveservice ITSupport TechTroubles SystemIssues ITProblems Troubleshooting ITLife computersupport

In some IT Dept. circles, IT Support agents are expected to provide more than just the request/issue that was brought up. CIO and even IT Directors expect at times to go above and beyond, even to the point of reason, to provide "Best in Class Customer Service". Join me in this example of the White Glove Service some of them are so keen we provide!

These are just snippets into the life of an ordinary IT support agent! Hope you enjoy and come along for the ride!!

Remember to be kind, don't whine, and reboot your computer!

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