Agents Guide To Mastering 4 Stages Of Competence

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Everyone is great at some things, not great at others, and is working towards a greater level of mastery on the things that matter most to them.  This is true in business, as well as in life.  Today you'll discover which level of mastery you have regarding your real estate skills.  

Initially described as “Four Stages for Learning Any New Skill”, the theory was developed at Gordon Training International by its employee Noel Burch in the 1970s. Since then, it has been frequently attributed to Abraham Maslow, although the model does not appear in his major works.

The Four Stages of Learning provides a model for learning. It suggests that individuals are initially unaware of how little they know, or are literally unconscious of their incompetence. As they recognize their incompetence, they consciously acquire a skill, then consciously use it, polishing it and improving with practice.  Eventually, the skill can be utilized without it being consciously thought through: the individual is said to have then acquired unconscious competence.

Keeping it practical and tactical...let's take a look at each of these stages and translate it into something you can really use to move your skills forward.

Unconscious Incompetence

The individual does not understand or know how to do something and does not necessarily recognize the deficit. They may even deny the usefulness of the skill. The individual must recognize their own incompetence, and the value of the new skill, before moving on to the next stage.  The length of time an individual spends in this stage depends on their own desire to learn and improve.

Example:  An agent has never had to compete on a listing.  They only work with referrals, friends, and family.  They don’t see a need for a Pre-Listing Package or a formal listing presentation.  They don’t pre-qualify, they probably don’t use any scripts.  They have been reasonably successful.  They sometimes believe they already must have that skill because they've done ok so far.

Stimulus to Learn:  Losing a deal, a listing, or a buyer to someone more professional.  Almost always a shocking surprise to someone in unconscious incompetence.

Goal:  This agent must learn to set more appointments, especially with prospects they do NOT know, so they see they need to upgrade their skills.  More experience will shine a light on their deficits, thus motivating the agent to improve. 

Challenges:  If it takes too long to experience the loss of a deal or a listing, the agent can stay in this stage forever.  

Conscious incompetence

Though the individual does not understand or know how to do something, he or she does recognize the deficit, as well as the value of a new skill in addressing the deficit. The making of mistakes can be integral to the learning process at this stage.  Lots of trial and error.

Example:  Agent has now seen the light.  Immediate needs are the following:

-They must set more appointments to reinforce the need for new skills.  Ok if mistakes are made.

-Adopt the 'earn while you learn' mentality.  -It's ok to lose some listings along the way but find out WHY and fix it!

-Presentation skills, better questions, and listening more closely.

-Learning to close.  Actually, ASK for the business with confidence.

-Core skills are ready to be built: (Premier Coaching will supercharge this process!)